By placing an order on this website or through our shop, you are agreeing to these terms and conditions.
Please see separate terms and conditions regarding wedding and event orders, stated in the wedding or event flower quote.
Our normal working days are TuesdaySaturday inclusive, excluding public holidays, subject to some celebration days falling on Sunday, when we will be open. Details will be placed on the website when this is applicable.
Products and Delivery:
All products will be at your risk from the time of collection or delivery.
Despatch of products will be arranged after we have received payment or notification of payment.
All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
Certain flower and plant products may be delivered in bud to ensure longer life.
Products will be delivered on the date selected during ordering. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.
Selected products are not available for same day delivery. This information will be stated in the product information.
Prices shown or agreed include VAT and exclude the cost of delivery which will be calculated on ordering.
Products are available for delivery within a 10 mile radius from The Flower Barn. The delivery cost is calculated on ordering.
Same day delivery and collection is available if the product is ordered before midday on the day of delivery.
Delivery and collection is available TuesdaySaturday except when Valentine’s Day, Mother’s Day and other celebrations fall on a Sunday or Monday, when special arrangements will be announced on the website.
Should the recipient be away at the time of delivery, a card will be left confirming attempted delivery, stating where the delivery has been left either a safe place or with neighbours, based on customers instructions or our judgement.
Flowers sent to business addresses and other organisations will be delivered to a main reception or collection point.